Angela M. is a CompTIA Certified Technical Trainer (CTT+) with twelve years of experience preparing IT professionals for the A+, Network+, and Security+ certification exams. She holds all three core CompTIA certifications along with CySA+ and has trained over 3,000 students across in-person, virtual, and self-paced formats — from high school students entering IT pathways to mid-career professionals transitioning from unrelated fields.
Angela’s professional background includes six years working as a help desk technician and desktop support engineer, followed by a systems administration role at a healthcare organization where she managed endpoints, user access, and first-tier security response. The combination of support-level troubleshooting and systems-level administration gives her a wide view of what the CompTIA core certifications are actually testing: not academic knowledge, but the practical judgment that makes someone useful in an IT role on day one.
At Boost eLearning, Angela teaches the full CompTIA core track. She is particularly focused on helping career-changers and first-time IT learners build genuine confidence alongside certification readiness, because she knows that a student who passed the exam but does not trust their own troubleshooting instincts will struggle when the ticket queue fills up. Her A+ labs walk students through real hardware teardowns and operating system deployment scenarios. Her Network+ sessions use Boost’s Live Lab environment to show students how to read packet captures, trace a routing failure, and interpret network diagrams they did not build themselves — because that is what the job actually looks like.
Angela structures every course around the skills-retention principle that recall beats recognition for exam performance. She uses Boost’s spaced-repetition features to push students back to earlier material at exactly the point when forgetting starts, and she runs regular timed practice sessions that simulate the pacing pressure of the real exam. Students who complete her courses typically report feeling over-prepared for the exam itself and appropriately prepared for the job.
She is a strong advocate for the CompTIA certification path as a credible, vendor-neutral foundation for an IT career, and she is blunt with students about which jobs they can reasonably target at each certification level. She holds CTT+ and is one of Boost’s most-reviewed instructors by career-changer cohorts.