Help Desk Technician

What does a help desk technician do?

source: New Jersey Institute of Technology

Help Desk Technician: responsible primarily for supporting end-user software applications, normally done remotely via telephone. Help desk techs within an organization are often called upon to perform duties similar to those of PC Support Specialists, as well. Help desk technicians are normally trained to support specific software applications, but may sometimes receive a general certification from an organization like the Help Desk Institute for more general computer-user support functions.

What is the average salary of a Help Desk Technician?


$20,000-$100,000 depending on experience, location, and company.

Which certifications are required?

You should achieve four certifications.

  1. CompTIA IT Fundamentals Certification
  2. CompTIA A+ Certification
  3. CompTIA Network+ Certification
  4. CompTIA Security+ Certification

How many hours of training are required?

The total runtime for all the courses listed below is about 140 hours. Using the study tools, we anticipate this will take you about 308 hours depending on your current level of expertise. Think of it this way: if you start now and spend an hour a day, you’ll be certified for a job as a Help Desk Technician in a year. People who take our courses have a pass rate of 98.4%. We guarantee it.

The courses below will enable you to pursue this career

Showing all 6 results

  • Slide16

    CompTIA CV0-001: CompTIA Cloud+

    $395.00 Add to cart
  • IT Fundamentals

    CompTIA FC0-U51: IT Fundamentals

    $395.00 Add to cart
  • CompTIA N10-006: CompTIA Network+

    CompTIA N10-006: CompTIA Network+

    $395.00 Add to cart
  • CompTIA Security+ Training

    CompTIA SY0-401 Security+

    $395.00 Add to cart
  • Microsoft Windows7 70-685

    Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician

    $395.00 Add to cart
  • Windows 10

    Microsoft: Windows 10 Power User (How to use Windows 10)

    $395.00 Add to cart