Help Desk Technician
What does a help desk technician do?
source: New Jersey Institute of Technology
Help Desk Technician: responsible primarily for supporting end-user software applications, normally done remotely via telephone. Help desk techs within an organization are often called upon to perform duties similar to those of PC Support Specialists, as well. Help desk technicians are normally trained to support specific software applications, but may sometimes receive a general certification from an organization like the Help Desk Institute for more general computer-user support functions.
What is the average salary of a Help Desk Technician?
$20,000-$100,000 depending on experience, location, and company.
Which certifications are required?
You should achieve four certifications.
- CompTIA IT Fundamentals Certification
- CompTIA A+ Certification
- CompTIA Network+ Certification
- CompTIA Security+ Certification
How many hours of training are required?
The total runtime for all the courses listed below is about 140 hours. Using the study tools, we anticipate this will take you about 308 hours depending on your current level of expertise. Think of it this way: if you start now and spend an hour a day, you’ll be certified for a job as a Help Desk Technician in a year. People who take our courses have a pass rate of 98.4%. We guarantee it.
The courses below will enable you to pursue this career
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